No Jitter | Insight for the Connected Enterprise
WEBMartha Buyer. September 13, 2024. The Verizon/Frontier deal is good news for shareholders – but reminds the rest of us that the telecom landscape may not actually ensure connectivity across the U.S. landscape. No Jitter Roll: GoTo Launches GoTo Connect CX, Twilio Enables RCS, Mitel Debuts Framework for …
Understanding Operator Connect for Microsoft Teams - No Jitter
WEBMay 27, 2021 — There are a number of reasons to select Operator Connect for voice calling in Teams. They are: Data security & call quality — Operator Connect works through trusted cross-connects, which are direct private links between the Microsoft and carrier networks. That means one fewer hop on a public network that your calls need to go through to ...
The Death of POTS? Not Quite, Here's Why - No Jitter
WEBMany have interrupted this order to mean that plain-old-telephony-service (POTS) lines are going away in August 2022. However, this order is not a mandate, and it just allows carriers to no longer offer discounted rates to competitors for POTS line resale (and other copper services). Before this new order and according to the Telecommunications ...
Good Old POTS is Going Away. Is Your Organization Prepared?
WEBJan 13, 2022 — Plain Old Telephony Service (aka POTS), the legacy analog copper phone line, is going away. While this isn’t generally a business concern for human voice telephony (as virtually all have already migrated to voice over Internet protocol (VoIP) or mobile) POTS’ sunsetting poses a huge challenge for the myriad of devices and systems engineered to use a POTS line for monitoring and signaling.
The Decommissioning of Copper Gets Real - No Jitter
WEBWith currently 40 million plain old telephone services (POTS) lines in the U.S., this cash cow of the telecom industry has become much more expensive for carriers to maintain and support. Carriers have quietly tried to eliminate POTS lines, DSL, primary rate interfaces (PRIs), and private data services delivered over this old copper cable network.
Understanding Ribbon Connect for Microsoft Teams Direct Routing
WEBRibbon Communications last year released Ribbon Connect, a cloud-based service that facilitates a rapid, yet flexible hybrid telephony scenario in which telephony users can connect to both a PBX and Microsoft Teams Phone System. This differs from call forking, which all Microsoft Teams-compatible session border controllers (SBC) support.
911 Is Getting a Lot Smarter. Here Are Several Things You Need to …
WEBJan 24, 2023 — Legacy E911 architectures feed location data updates as a separate, non-associated transaction that occurs separately from a 911 call. Database records available to the ECC can become ‘stale’ due to an inherent 24 to 48-hour delay in the update process. NG911 calls, on the other hand, include real-time location snapshots of information ...
Cisco Rebrands Webex, Aligns It With Company Mission
WEBJun 8, 2021 — Post-pandemic, that number is expected to be 98%, meaning tools like Webex are more important than ever. The new logo is aligned with Cisco’s broader mission, which CEO Chuck Robbins spoke to at its Cisco Live event earlier this year. The company shifted from being the company that “changes the way we work, live, learn and play” to ...
Zoom’s New Contact Center Offering: Your Calls Are Important to Us
WEBFeb 23, 2022 — At Zoomtopia 2021, Zoom launched its Video Engagement Center. It was intended to be complementary to CCaaS solutions, including Five9, which Zoom was in the process of acquiring. That acquisition did not occur, but Zoom’s vision and intention to be in the contact center did not diminish. It was safe to …
What is Microsoft 365 Copilot and How to Use It - No Jitter
WEBOn November 1, 2023, Microsoft 365 Copilot became generally available to enterprise customers. Copilot works within the Microsoft 365 apps and content in Microsoft Graph, such as emails, chats, and documents that users are permitted to access. It uses generative artificial intelligence (AI) and large language models (LLMs) to help users create ...