The criteria in these standards can help CX leaders and teams prepare to benchmark their CX programs and create a plan for optimization.

Zeta Global's Intelligent mobile solution launches ahead of schedule, while Zeta AI Agents unleash new customizable agentic workflows ...

MessageGears' new campaign prioritization offering seeks to enhance segmentation and personalization across channels.

The acquisition of AGENT511 expands Message Broadcast's customer engagement software for the electric utility industry.

The Zeta Media Engine allows marketers to deliver personalized customer experiences through paid media activation. Additional features include the following: People-based prospecting, which allows ...

Yahoo DSP has integrated its ConnectID with Snowflake Data Clean Rooms, enabling advertisers who leverage Snowflake Data Clean Rooms to onboard their data onto the Yahoo DSP, match the data against ...

ORLANDO, Fla. -- Verint on the final day of its Engage 2024 conference launched Genie bot, an expansion of its contact center suite of business analytics solutions. Genie Bot is embedded in Verint's ...

CX automation is the only way forward, and AI technology is changing the game, Verint CEO Dan Bodner said at his company's Engage conference Tuesday.

Airship helps companies to unify and optimize end-to-end customer experiences across websites, apps, and all channels.

Supported by Cloudinary's fully automated Programmable Media transformation and optimization capabilities, DMOs can bring new experiences to market on Simpleview CMS-powered websites, with every asset ...

Talkdesk's Healthcare Experience Cloud for Payers is an AI-powered contact center solution purpose-built for healthcare insurance providers.

Phrase's latest advancements reduce post-editing time and cost, supercharge LQA processes, and transform game localization through direct Unity integration.