The criteria in these standards can help CX leaders and teams prepare to benchmark their CX programs and create a plan for optimization.
Zeta Global's Intelligent mobile solution launches ahead of schedule, while Zeta AI Agents unleash new customizable agentic workflows ...
The acquisition of AGENT511 expands Message Broadcast's customer engagement software for the electric utility industry.
MessageGears' new campaign prioritization offering seeks to enhance segmentation and personalization across channels.
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