The criteria in these standards can help CX leaders and teams prepare to benchmark their CX programs and create a plan for optimization.

MessageGears' new campaign prioritization offering seeks to enhance segmentation and personalization across channels.

Zeta Global's Intelligent mobile solution launches ahead of schedule, while Zeta AI Agents unleash new customizable agentic workflows ...

The acquisition of AGENT511 expands Message Broadcast's customer engagement software for the electric utility industry.

Rated #1 by Gartner, eGain Knowledge Hub™ improves NPS by 25 points and reduces customer service cost by 75% by delivering trusted answers from a single source of truth. Powered by generative AI, it ...